How to Set Your Mailing Address
Per the CAN-SPAM Act, all businesses are required to add their physical mailing address to all marketing emails they send. Note that transactional emails do not require a mailing address.
To do that please follow the instructions below:
Go to your account settings — https://app.encharge.io/account/info and click on the current address (e.g. "Not set") in the "Mailing Address" section.
You will be prompted with a pop-up to enter your company's physical mailing address. For instance:
123 Main St.
New York, 38310
USA
Click Save.
Use the merge tag {{account.mailingAddress}} to add your physical mailing address to your emails. You can also use {{account.mailingAddressSingleLine}} to insert the mailing address as a single line.
Note that this merge tag is included in your footer by default.
If the email lacks your mailing address you will be prompted with the following email issue:
To do that please follow the instructions below:
1. Enter your mailing address
Go to your account settings — https://app.encharge.io/account/info and click on the current address (e.g. "Not set") in the "Mailing Address" section.
You will be prompted with a pop-up to enter your company's physical mailing address. For instance:
123 Main St.
New York, 38310
USA
Click Save.
2. Add your mailing address to your emails
Use the merge tag {{account.mailingAddress}} to add your physical mailing address to your emails. You can also use {{account.mailingAddressSingleLine}} to insert the mailing address as a single line.
Note that this merge tag is included in your footer by default.
If the email lacks your mailing address you will be prompted with the following email issue:
Updated on: 24/03/2025
Thank you!