> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.encharge.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Flow Template: Educate Users About a Recently Activated Feature

If a user activates a feature in your product, send them an educational email about the feature to increase future adoption. Learn how you can set up a simple flow to do this and promote the use of product features. Get more details about this flow template in this video:

${frame}[](https://www.loom.com/embed/81d518a2238547daad00b88a89bc331e)
---
## Link Segment.com and Set the Segment.com Event Trigger

For this flow template to work, see to it to link your Segment.com account with Encharge. You can do this on the [Apps](https://app.encharge.io/apps) page or within the Segment.com Event trigger itself. Follow the instructions that are provided on both pages and create a specific segment event for the feature. You can visit the [Trigger - Segment Event](//help.encharge.io/article/143-trigger-segment-event#preventing-multiple-triggers) help article for guidance.

![](https://storage.crisp.chat/users/helpdesk/website/86c7bec0f3b42000/40925f2c-92f3-4438-86d2-bb5a64_1vmtk9z.png)

![](https://storage.crisp.chat/users/helpdesk/website/519b1f1bde3e6800/67530e69-c233-4399-9d40-b90665_izz6gw.png)

Note: Segment.com integration is only available in the Premium plan. Check our [pricing page](https://encharge.io/pricing/) to learn about the included features in each plan.
---
## Send an Educational Email About the Recently Activated Feature

Connect your trigger to a [Send Email](//help.encharge.io/article/174-action-send-email) step to send the educational email that will highlight the high-level benefits of the activated feature. Adding a video or gif showing how to use the feature with sample use cases will also be beneficial to your subscribers. For your convenience, a copy of the email will be added to your emails after choosing this flow template on the Flow Builder page.

![](https://storage.crisp.chat/users/helpdesk/website/302fcc85736b9800/e8619536-65ec-4bcf-b89c-e16120_diq1o7.png)

Use this shareable link to copy this flow to your account:  [Educate Users About a Recently Activated Feature - Share Link](https://app.encharge.io/flows/104672?flow-read-auth=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJwZXJtaXNzaW9ucyI6eyJmbG93SWQiOjEwNDY3Mn0sImlhdCI6MTY1ODc3NTgxM30.SOV4N1aJrvSnF70zQLjWvZehoG9xXpawvI-Hj0imVAo)