> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.encharge.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Flows Work?

You create Flows in Encharge using a powerful drag-and-drop [Flow builder](//help.encharge.io/category/76-flow-builder) by dragging, dropping and connecting Steps on to an area called the Canvas:

![](https://storage.crisp.chat/users/helpdesk/website/42e7babb0b832400/ede21daa-0f2a-42fc-94c7-e9799f_uckh2i.gif)

All Flows consist of Steps. There are 3 types of Steps in Encharge — Triggers, Actions, and Filters.

* **Triggers** - Triggers start Flows. People enter Flows through Triggers.
* **Actions** - Actions do different marketing automation things, like Sending an email.
* **Filters** - Filters filter people into different buckets or swimming lanes based on specific conditions. For example, Send an email if Person has a value of $100 OR add to a Facebook audience if the Person has a value of $500.

![](https://storage.crisp.chat/users/helpdesk/website/afcff2d899c49800/5bfb437b-bfe6-44b6-8033-1cc73d_w9jkzf.png)

It's important to remember that for a Flow to work it needs to have at least one Trigger and one Action Step.

**Important:** For a Flow to work, it must have at least one Trigger and one Action Step.