> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.encharge.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to improve Email Deliverability and Performance

Encharge has best-in-class deliverability. We take extra care of our email sending infrastructure to ensure the best deliverability for you.

Some of the measures we take:

* Our system monitors delivery, bounce, unsubscribe, and spam rates to prevent abuse.
* Cold emails are not allowed on Encharge.
* All of our mail servers are regularly checked to make sure they are not in email sending blacklists.
* All new and trial accounts are manually verified to ensure they are not sending spam, phishing, or cold emails.
* Our emails are sent through the leading email infrastructure provider – Amazon Web Services (AWS).

Further reading:  [Deliverability and email sending best practices for new accounts](//help.encharge.io/article/233-deliverability-and-email-sending-best-practices-for-new-accounts)