> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.encharge.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Segment.com Integration Overview


# In this Article

* [Overview](#overview)
* [Getting Started](#started)
* [Encharge Event Presets](#presets)
* [Encharge Actions](#actions)

# Overview

Segment is a Customer Data Platform (CDP) that simplifies collecting and using data from the users of your digital properties (websites, apps, etc.) With Segment, you can collect, transform, and send your customer data to different tools like Encharge.

As an official Segment.com integration partner, Encharge can be found under their [Destinations Catalog](https://segment.com/docs/connections/destinations/catalog/encharge-cloud-actions/).

★ **Premium feature:** Segment integration is only available on the Premium plans. Please don't hesitate to send us a message at **support@encharge.io** for further guidance. Additionally, feel free to a [book a call](https://meetings.hubspot.com/vince130/encharge-setup-call) and we can directly discuss how to fit Segment with your use case.

If you have enabled the legacy Segment to Encharge integration (via Webhooks), make sure to remove it in Segment before enabling the new destination.

# Connecting Encharge and Segment

1. From the Segment web app, navigate to Connections and click **Add Destination**:

![](https://storage.crisp.chat/users/helpdesk/website/542fba5151729800/6a01b277-d7aa-4dff-85ad-b732ea_16w3585.png)
2. Search for the Encharge (Actions) destination:

![](https://storage.crisp.chat/users/helpdesk/website/95dc2c672419e800/6884d8c5-ce80-42c8-98fd-85c5c0_8i9gp1.png)

![](https://storage.crisp.chat/users/helpdesk/website/12c0c8f8b1153900/ab9e927f-898e-4b2d-ae74-81d50a_3nbk7a.png)

3. Select Configure Encharge (Actions) and choose the source you'd like to connect:

![](https://storage.crisp.chat/users/helpdesk/website/dd3d1626c4520800/b7cf870a-0a8b-4884-8659-0f66e8_1879luw.png)
4. Click **Next** and give your Destination a name, then select **Create Destination**:

![](https://storage.crisp.chat/users/helpdesk/website/fe27c039d22f4800/174b9b7e-769c-4770-a4d2-126d35_eqvrcz.png)
5. Configure the API and enable your destination on the destination settings page. The Encharge API key can be found on your Encharge [Account page](https://app.encharge.io/settings/api-keys).

![](https://storage.crisp.chat/users/helpdesk/website/a2420df9ef53080/a772ac08-e633-4f6c-b995-838e9b_w41nkm.png)

By default, Encharge maps the following Segment events:

* identify
* page
* track
* group
* alias

To start with default events, choose  **Enable Destination** and click  **Save Changes**. Otherwise, click on the  **Mappings tab** to configure each action and then enable the destination.

# Available Event Presets

Encharge Destination has the following event presets:

| PRESET NAME | TRIGGER | DEFAULT ACTION |
| ---- |
| [Alias User](https://segment.com/docs/connections/spec/alias/) | Event type = "alias" | Alias User |
| [Identify User](https://segment.com/docs/connections/spec/identify/) | Event type = "identify" | Identify User |
| [Track Page View](https://segment.com/docs/connections/spec/page/) | Event type = "page" | Track Page View |
| [Create or Update Object](https://segment.com/docs/connections/spec/group/) | Event type = "group" | Create or Update Object |
| [Track Event](https://segment.com/docs/connections/spec/track/) | Event type = "track" | Track Event |

# Encharge Actions

For in-depth information on Encharge Actions, head over to [this article](//help.encharge.io/article/449-segment-com-in-depth-actions).

By default, Encharge accepts the following actions:

* Alias User
* Identify User
* Create/Update Object
* Track event
* Track page
* Tag user
* and Untag User

Don't forget to [Book a call](https://meetings.hubspot.com/vince130/encharge-setup-call), if you need further help.