Chargebee Triggers

Encharge supports a number of Chargebee triggers:

• Chargebee Trial Ends
• Chargebee Trial Started
• Chargebee Activated Subscription
• Chargebee Canceled Subscription

These triggers will add a person to a Flow in Encharge when the billing action is performed.

Note that Encharge supports two-way sync with Chargebee – new and updated customers will automatically sync to Encharge. Once you connect Chargebee all of your subscription data like Trial start and end dates, plan ID, MRR, and cancellation reason will automatically sync to Encharge user profiles.

You don't have to do anything extra to activate this feature apart from mapping the payment provider fields to Encharge fields. In other words, you don't need to use a Chargebee trigger step to sync that data. 

Connecting Chargebee

Before you can use these triggers you need to connect your Chargebee account to Encharge. To do that go to your apps, select Chargebee, and follow the instructions to create a Webhook in Chargebee.

Note that you can currently have just one Intercom account connected to Encharge.

How to set up Chargebee triggers?

These triggers don't require any setup – a person will be added to a Flow in Encharge when the billing action is performed. You simply need to connect them to an action step or a filter step connected to an action.

Important note: 

The Trial Ends trigger will start an automation regardless of the customer's paying status. Even if the Customer has converted to a subscription, the trigger will execute nonetheless. To handle this, add a Check Condition Step after the trigger as follows:

Make sure the Check Condition condition is set as the field that represents the right customer subscription status.

Common questions

Will this trigger automatically import existing Chargebee users?

No. This trigger will only add Chargebee users who perform a billing action after you activate the Flow.