Paddle Triggers

Encharge supports a number of Paddle triggers:

  • Paddle Trial Ends
  • Paddle Trial Started
  • Paddle Activated Subscription
  • Paddle Canceled Subscription

These triggers will add a person to a Flow in Encharge when the billing action is performed.

Note that Encharge supports two-way sync with Paddle – new and updated customers will automatically sync to Encharge. Once you connect Paddle all of your subscription data like Trial start and end dates, plan ID, MRR, and cancellation reason will automatically sync to Encharge user profiles.

You don't have to do anything extra to activate this feature apart from mapping the payment provider fields to Encharge fields. In other words, you don't need to use a Paddle trigger step to sync that data. 


Connecting Paddle

Before you can use these triggers you need to connect your Paddle account to Encharge. To do that go to your apps, select Paddle, and follow the instructions to create a Webhook in Paddle.

Note that you can currently have just one Intercom account connected to Encharge.


How to set up Paddle triggers?

These triggers don't require any setup – a person will be added to a Flow in Encharge when the billing action is performed. You simply need to connect them to an action step or a filter step connected to an action.


Common questions

Will this trigger automatically import existing Paddle users?

No. This trigger will only add Paddle users that perform a billing action after you activate the Flow.

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