You might have received an Encharge test email in your Spam folder along with a warning message similar to the one below:



When your test emails land in Spam, usually it's due to one of the following reasons:

The sender and the recipient have the same email address

To fix this send test emails to another email address or set up email authentication.

To send a test email to another email address click on the arrow next to the "Send test" button, then click on "Send test to":



You will be prompted to enter one or more email addresses. You can enter up to 10 email addresses separated by commas:

The domain you are sending from does not allow unauthorized email

You can fix this by setting up email authentication. To learn how to set up email authentication read the article on the topic.

Updated on: 25/03/2025