Add and Verify Your Email Address

In order to send emails in Encharge, you need to verify your email address. You can send emails from multiple email addresses as long as you verify each one of them.

Upon signing up for Encharge you will receive a verification email from [email protected] with the subject line: "Action Required: Verify your email to use Encharge".  If you're not seeing this email, please check your Promotions tab and your Spam folder.

Click on the link in the email to verify your email address. You will be taken back to your Encharge account on the Email Settings page and your email address will show up as Verified. Note that you need to be logged in to see that page.

Now you can send emails from that email address.

Also, now you can choose this email address when composing an email in the Email builders:

If you're experiencing issues with receiving the verification email please remove the email address from the Email Settings page and add it manually by following the process below.

Important notes:
  • You can verify an email address only with one account. Therefore you won't receive the verification email or be able to verify the same email address if you have already verified it with a different account.
  • We do not allow sending from free email addresses like Gmail or Yahoo. Please use your business email address.

Verify additional email addresses

If you'd like to send emails from a different email address than the one you signed up with, you can do that by adding and verifying additional addresses manually. You can add up to five email addresses in your account. To send from more than five email addresses please verify your Domain as explained in this article.

To verify an email address go to your Email Settings page and click on the blue circle at the bottom Select "Verify Email". Enter your email address and click on the Verify button:

Encharge will send a verification email to the email address and add the email address to your Email Settings page with a Pending status.

Click on the verification link in the email. You will be taken back to your Encharge account on the Email Settings page and your email address will show up as verified. Note that you need to be logged in to see that page.

Now you can send emails from that email address and select it as a "From email" when building emails in the Email Builders.

Add email addresses from the Email Builders

To make things easy for you, Encharge allows you to add new email addresses directly from the Email Builders. To do that simply start creating a new email in the Simple email builder or the Drag and drop email builder. In the "From email" field enter the new email address. Encharge will prompt you to create that email address:

Once you click on Create you will receive a verification email to verify that email address as regularly.

Re-send the verification email

If you haven't received the verification email you can resend it to yourself. To do that go to the Email Settings page, hover on the email address, and click the "Re-send verification email" button:

Delete email address

To delete an email address go to the Email Settings page, hover on the email address, and click on the X button on the far right. This will delete and un-verify the email address from your account.

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