Trigger - New Intercom User

This trigger will add new Intercom users to a Flow in Encharge. 

Intercom defines leads as a signed-up, logged-in user of your product.

Note that Intercom users are different from Intercom leads. To add Intercom leads to an Encharge Flow please use the New Intercom Lead trigger.


Connecting Intercom

Before you can use this trigger you need to connect your Intercom account to Encharge. To do that go to your apps, select Intercom, click on Connect and log inто your Intercom account. Finally, authorize Encharge.

Note that you can currently have just one Intercom account connected to Encharge.

Alternatively, you can connect Intercom directly from the New Intercom User step. 


How to set up New Intercom User trigger?

No setup is required on this trigger step; simply connect it to an action and activate the Flow. 

To map fields from Intercom go to your apps page, click on Intercom, and then select the Map Fields tab. Note that for the Intercom integration you only need to map your fields once – any Intercom-related steps in the Flow builder will use that mapping.


Common questions

Will this trigger automatically import existing users from Intercom?

No. This trigger will only add new Intercom users (e.g., after your Flow is activated.)

If I import users to Intercom will they enter a Flow through this trigger?

No, this feature is currently not supported by Intercom. However, tags applied during an import will trigger the Tagged in Intercom step so you could use it instead.

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