FAQ
Common questions about the platform.
- Do I need an ESP or Amazon SES/Sendgrid account to use Encharge?
- My email sending has been paused, what to do now?
- Is Encharge email deliverability good?
- Do you count archived people toward my billing plan?
- How to add contacts to an email list in Encharge?
- I see a bunch of anonymous people. Where are my users?
- How do I put people in parallel paths in the Flow builder?
- Can I send cold emails with Encharge?
- Can I re-activate old contacts with Encharge?
- My emails are going in the Promotions tab, how to prevent this?
- I can't see some of the apps/integrations on my Apps page?
- My emails are not sending. What can I do?
- A person has an email address but they are still generating anonymous page visits
- The emails are received but they are not tracked as Opened?
- How to hide anonymous people in my account?